Phishers never stop innovating – after Vishing (voice phishing) and Smishing (SMS phishing), phishers are strengthening their phish by showing a bogus live chat support window to obtain more credentials via a live chat session initiated by fraudsters.
During the live chat session, the fraudster behind the attack presents himself as a representative of the bank’s fraud department and attempts to dupe customers who are online into divulging sensitive information – such as answers to secret questions that are used for online customer authentication. This attack is currently targeting a single U.S.-based financial institution.
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